Insurance

We offer a wide scope of services to insurers, self-insurers, loss adjusters, solicitors, the general public, and various other organisations, from basic processing of information to full case management.

We are experts in validating and expediting genuine insurance claims, identifying areas of concern, investigating suspicious claims, and identifying and obtaining proof of fraud where present.

Having worked alongside all of the UK’s largest insurers and many of the lesser known providers (and private firms such as car hire companies) over the course of the last 15 years, catering for a wide range of specific and varying requirements, we are able to offer a standard or bespoke service to suit any needs, and within any required compliance.

 

General Claims

We are aware that most other investigation agencies employ almost entirely ex-police or ex-military as agents and investigators, and when placed into an insurance situation, are not in their “natural habitat”. This can inevitably cause complaints, vital information to be missed, and unsurprisingly as a result, leakage can occur. That is why it is part of our guarantee that every insurance case we take on will be dealt with by an experienced, trained insurance professional.

We realise that in a lot of cases the individual or company being investigated is a customer (or potential customer!) and therefore requires the right balance to be struck between the principles of Treating Customers Fairly, the reputation of the insurer, and progressing the investigation. We have developed a successful strategy in dealing with this based around open, transparent and regular communication, and applying the ‘human touch’ in order to gain the claimant’s cooperation in drawing the case to conclusion.

 

Investigations

There will seldom be a case which our expert team have not dealt with before. We hold various qualifications including Advanced Professional Certificate in Investigative Practice (equivalent to Master’s Degree level) but more importantly, a deep and wide-ranging body of experience in the field which equips us to take control of any case, at any stage, to achieve the required result as instructed by the client.

Our facilities include, but are not limited to:

  • Motor
  • Household
  • Commercial
  • Major loss/high net worth
  • Injury
  • Surveillance
  • Witnesses
  • Track & trace services

Including:

  • Quantum assessment & investigation
  • Liability assessment & investigation
  • Written statement – claimant/third party/witness
  • Court ready (CPR) statements
  • Telephone/desktop statements/investigations
  • Underwriting investigations
  • Locus or risk address inspection/report
  • Police enquiries, reports, interviews
  • Cradle to grave
  • Case reviews
  • Surge contingency
  • Settlement resolution & negotiation
  • Third Party capture/Outbounding

 

Fraud Consultancy 

This is where our real expertise lays. Due to the nature of these cases we will arrange for a consultation with a senior investigator pre-instruction, on a case by case basis as required.

 

Please do not hesitate to contact us for a free consultation with a senior team member, should you have any enquiries whatsoever.